Cookies Policy

You can change your cookie settings here.

This Cookies Policy applies to Ria Payment Institution, E.P., S.A.U. (“Ria”, “we”, “our” or “us”), which is a subsidiary of Euronet Worldwide, Inc. (“Euronet”). For more information on Euronet and the member companies of the Euronet Group (“the Euronet Group”) please visit www.euronetworldwide.com.

The goal of this Cookies Policy is to help you understand how and why Ria uses cookies, and how you can manage them.


WHAT ARE COOKIES?

Cookies are tiny files that are downloaded onto your computer or device by the website you are using so that your computer or device can be recognised next time you visit the website. This website uses cookies and similar technology such as beacons and scripts (which will be referred to together in this notice as "cookies") to collect and store information about users who visit it. These cookies help the website, apps and other Ria websites to work and provide you with benefits such as smoother browsing and more usability. The cookies may also be updated and collected by the company that installed them. Cookies are not able to view or gather information from other cookies, nor can they collect files or information stored on your machine.

Cookies can only be read by the service or app that created them. They are not executable files, and cannot copy themselves. The cookies used on the Ria website do not contain data such as names, addresses or bank details. The only personal data they contain are IP addresses, which are used to identify the computer or device. To improve privacy even more, we maintain records of IP addresses in completely separate sections of our systems.

Cookies can be used to personalise your visit to a website, for example:

  • displaying your browser configuration;
  • remembering your preferences;
  • improving your user experience; and
  • limiting the number of adverts displayed.

Cookies can be disabled, albeit not selectively. The "Help" button, which you can find in the toolbar of most browsers, will show you how to instruct your browser to accept new cookies, how to let it notify you when it receives new cookies, and how to disable them altogether. It's still possible to access our website even if you don't accept cookies. However, if you reject cookies, some of the services that we offer via our website may not work properly or perfectly, and you may not be able to access some parts of the services.

Ria also uses Google Analytics and Adobe Analytics in its apps and services. These tools process usage information, for the sole purpose of giving Ria an insight into how the app and/or service is used.

For more information, please see the privacy centres for these two analytics tools:


OUR USE OF COOKIES

Ria uses cookies, whether created by Ria or by third parties, in order to improve its services and how they work, and to provide a smoother user experience. When you click “continue" on the cookies notice, you are understood to have accepted the installation and use of cookies through www.riamoneytransfer.es and its sub-domains.

The website www.riamoneytransfer.es uses the following types of cookies:

  • Cookies managed by different companies:

Ria's cookies: These cookies are sent to your computer or device from a computer or domain that is managed by Ria and that is used to provide you with the service you are using.

Third-party cookies: These cookies are sent to your computer or device from a computer or domain that may or may not be managed by Ria. In these cases, a third party will process the data obtained by the cookies.

  • Cookies with different durations:

Session cookies: These are cookies designed to collect and store data when you access a website or an app. They are used to store data that is only relevant for providing the service on a one-off basis.

Persistent cookies: These are cookies that continue to store data on your computer or device, and which can be accessed and managed by the company for a set period, ranging from a few minutes to several years.

  • Cookies that store data that is needed for different purposes.

riamoneytransfer.es uses the following types of cookies:

Strictly Necessary Cookies

The website cannot function properly without these cookies. These are cookies which enable users to view riamoneytransfer.es and gain access to secured portions of these sites. The information collected through these cookies is not used for marketing purposes. They are not used to remember where you’ve been on the internet. This category of cookies cannot be disabled as it would have the following consequences:

  • using various parts of Ria’s Services will become impossible;
  • We can provide less support to users;

Examples:
_RequestVerificationToken – session cookie
ASP.NET_SessionId – session cookie
.RIAAUTH_1 – session cookie
optimizelySegments (Optimizely) – persistent cookie
NID (Google) – persistent cookie
fs_uid – persistent cookie

User Experience Cookies

These cookies help us understand how visitors interact with our websites by collecting and reporting information anonymously in most cases. These cookies help to improve our websites. The cookies collect information about the way in which visitors use riamoneytransfer.es, including information about the pages most visited or the number of error messages displayed.

If use of this type of cookie is not allowed, this will have the following consequences:

  • We can’t learn how our website is performing and improve your browsing experience.

Examples:
s_vi (Adobe Analytics) – persistent cookie
_ga (Google Analytics) – persistent cookie

Customer Feedback Cookies

We want you to give you the best possible experience with Ria which is why customer feedback is so vital. We use customer feedback survey tools to improve our customer service and overall site experience. These tools give you the opportunity to give us important feedback, all of which is collected anonymously through these cookies. 

If use of this type of cookie is not allowed, this will have the following consequences:

  • We will not be able gather your feedback as a customer to help us improve our products and services.

Examples:
Ki_r (Qualaroo) –persistent cookie
_delighted_fst (Delighted) –persistent cookie

Marketing and Personalisation Cookies

These cookies and similar technologies gather information about your browsing habits. They remember that you’ve visited a website and share this information with other organisations, such as advertisers and platforms on which we advertise. These cookies are used to measure the effectiveness of an advertising campaign.

If use of this type of cookie is not allowed, this will have the following consequences:

  • Online advertisements you encounter will be less relevant to you and your interests.

Examples:
Irld (Impact Radius) – persistent cookie
SRCHUID (Bing) – persistent cookie


HOW TO CONFIGURE COOKIES

You can configure and/or disable cookies whenever you like through your browser's settings. You can set these to block, restrict, disable or delete cookies. However, please note that if you change your cookie settings you may need to manually change some preferences each time you visit a website, and the services offered by the Ria website may be affected.

Below are links to the help sections of the main web browsers on the market, which will show you how to change your cookies settings.


INTERACTION WITH SOCIAL NETWORKS

This website may contain links to social networks. It is also possible that you may be redirected to this site from an advertising banner displayed on a social networking site. Please note that each social network and/or their sites use their own cookies, and you should therefore check their policies on cookies.


MORE ABOUT COOKIES

If this Cookies Policy changes, or we change the types of cookies used, we will amend the policy as necessary. As such, we recommend that you check its content occasionally.

To learn more about cookies, you can read the Spanish Data Protection Agency's Guide to Cookies (PDF, 630 KB, only available in Spanish) or, for more information about behavioural advertising and online privacy, see www.youronlinechoices.com.