Throughout the money transfer process, we will notify you via email when any status changes are made to your order — and this, of course, includes when your recipient receives their funds. We want to make sure you are aware of any changes to your order when they happen, as they happen.
Given this, here are some of the other order status notification emails that we will send out to alert you of important changes:
- Verify Bank Account: We will send you an email when you add a new bank account to your profile. We ask that you verify your account by entering the amount of two small micro deposits placed into your account by Ria, so that we know it's you that set up the account.
- Order Sent for Review: If your transaction is flagged for review for security or compliance reasons, we will notify you right away. Your security is our no. 1 priority so; in this case, we ask that you give us a call to answer a couple of questions so that we can process the transaction. Please note, if this happens, there will be a delay in processing your order until we are able to release the transaction.
- Order Cancellation: There are several reasons a transaction may be cancelled. Some of these reasons include, a customer requested cancellation, incorrect account details or the time limit to pick up the funds has expired. If your order is cancelled for any reason, we will notify you right away.
- Transaction Paid: We will send you an email to let you know that your recipient has picked up his or her funds or once the transfer is ready for bank deposit.
For more detailed information throughout the money transfer process, please refer to our track a transfer
feature to track the status of your transfer. Additionally, you may contact our customer service department via the methods outlined in the customer service section of the FAQs. Please see the following question, "Where can I go for answers to my questions?"